Refund policy
Short version: unused credits refund in full within 14 days. Failed generations never cost you a credit.
How refunds work
OC portrait credits are one-time purchases, not subscriptions. If you haven't used your credits, you can request a full refund within 14 days of purchase by emailing [email protected] with your wallet code or order number.
Credits you have already used (portraits you generated) are not refundable. A partial refund isn't offered for half-used packs — it's the unused balance that counts.
Payments and refunds are handled by our payment provider, Waffo, acting as the Merchant of Record. We approve eligible requests and the refund is issued through Waffo back to your original payment method.
Details
What can be refunded
Unused portrait credits, in full, within 14 days of the purchase date. Email [email protected] and include your wallet code (it starts the same as the one shown on the OC Maker page) or your order number.
What can't be refunded
Credits already spent on generated portraits. Text generation on fandomgen is free, so there is nothing else to refund.
Failed generations
If a portrait fails, is rejected by our safety filters, or times out, no credit is deducted. If you believe a failed generation charged you, email us and we'll restore the credit.
Lost wallet code
Keep the code shown after payment — it is your receipt and your balance. If you lose it, email [email protected] from the address you paid with and we'll help restore it manually.
How long it takes
Refunds are issued through Waffo to your original payment method. Timing after approval depends on your bank or card provider, typically a few business days.